Last updated: 26 October 2026

1. Introduction

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, enquire about a listed holiday cottage or make a booking.

We handle personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Website: www.angleseystays.co.uk
Business name: Anglesey Stays
Contact email: louise@angleseystays.co.uk

For the purposes of data protection legislation, we are the data controller responsible for the personal information you provide to us.

2. What Information We Collect

When you enquire about or make a booking at our holiday cottage, we may require the following information:

• Contact details: Your name, email address, telephone number and, where required, postal address.
• Booking information: Your arrival and departure dates, number of guests, booking preferences and any information relevant to your stay.
• Communication records: Messages, enquiries and correspondence you send to us.
• Payment information: Information relating to your booking payment, such as payment status and transaction references.
• Website information: Technical information such as your IP address, browser type and information collected through cookies or similar technologies, where applicable.

We only collect personal information that is reasonably necessary to manage your enquiry, booking and stay.

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to enquiries and provide information about the holiday cottage.
• To manage reservations and confirm bookings.
• To process and administer payments through our payment provider.
• To communicate with you before, during and, where necessary, after your stay.
• To provide important information relating to your booking and the property.
• To manage cancellations, refunds, complaints and other booking-related matters.
• To comply with our legal, accounting and tax obligations.
• To protect our business, prevent fraud and resolve disputes where necessary.

We do not require you to create an account or password to book through our website.

4. Our Lawful Basis for Processing

Under UK GDPR, we must have a lawful basis for using your personal information. Depending on the circumstances, we rely on the following:

• Contract: To process and manage your reservation and fulfil our obligations under your booking.
• Legal obligation: To comply with applicable accounting, tax and other legal requirements.
• Legitimate interests: To respond to enquiries, administer our business, maintain appropriate records, protect our property and deal with disputes, where these interests do not override your rights and freedoms.
• Consent: Where required, for example for certain non-essential cookies or optional marketing communications.

Where we rely on consent, you may withdraw it at any time. This does not affect processing that took place before consent was withdrawn.

5. Payments and Stripe

Online payments made through our website are processed by Stripe, our third-party payment service provider.

When you make a payment, your payment details are handled by Stripe in accordance with its own privacy policy and security practices. We do not directly collect or store your full payment card details.

We may receive limited payment-related information from Stripe, such as confirmation of payment, transaction references, the amount paid and the status of a transaction, so that we can manage your booking and maintain our records.

Stripe may process personal information in accordance with its own terms and privacy policy.

6. Who We Share Your Information With

We do not sell or rent your personal information to third parties.

We may share relevant information with trusted third parties where necessary to operate our holiday cottage business, including:

• Stripe: To process online payments.
• Website hosting and booking system providers: To operate our website and manage reservations. The booking system that we currently use is Smoobu.
• Email and communication providers: To communicate with you about your booking.
• Professional advisers and authorities: Such as accountants, legal advisers or relevant authorities, where required by law or necessary to protect our legal interests.

We only share information that is reasonably necessary for the relevant purpose. Where third parties process personal data on our behalf, we take appropriate steps to ensure that suitable data protection arrangements are in place.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes explained in this policy.

Booking and financial records may be retained for the periods required by applicable tax, accounting and other legal obligations. Other information, such as general enquiries and routine correspondence, is retained only for as long as necessary to manage the enquiry or any related matters.

Where information is no longer required, we will securely delete it or anonymise it, unless we have a lawful reason to retain it for longer.

8. How We Protect Your Information

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is restricted to those who need it for legitimate business purposes. 

Although we take every reasonable step to protect your information, no method of transmitting or storing data electronically can be guaranteed to be completely secure.

9. Cookies and Website Tracking

Our website may use cookies or similar technologies to ensure that it functions correctly, support the booking process and understand how visitors use the website.

Strictly necessary cookies may be used where required for the operation of the website. Where consent is legally required for analytics, advertising or other non-essential cookies, we will seek your consent before using them.

You can manage your cookie preferences through the options provided on our website and, where appropriate, through your browser settings.

If our website uses analytics, advertising tools or additional third-party services, further information about those technologies and their use of data should be provided in our cookie information.

10. Your Data Protection Rights

Under data protection legislation, you may have the right to:

• Request access to the personal information we hold about you.
• Request that inaccurate or incomplete information is corrected.
• Unsubscribe from any marketing emails that may be received from Anglesey Stays.
• Request the deletion of your personal information in certain circumstances.
• Request that we restrict how we use your information in certain circumstances.
• Object to certain types of processing, including processing based on legitimate interests.
• Request a copy of certain information in a portable format, where applicable.
• Withdraw consent where we rely on consent to process your information.
• Complain to the Information Commissioner’s Office (ICO).

These rights are subject to applicable legal conditions and exemptions. For example, we may need to retain certain booking or financial records to comply with our legal obligations, even if you request deletion.

To exercise your rights, please contact us using the details provided in Section 1.

11. International Data Transfers

Some of the third-party providers we use, including payment or website service providers, may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is permitted under applicable data protection legislation and that suitable safeguards are in place where required.

For further information about the international processing of data by Stripe, please refer to its privacy policy.

12. Third-Party Websites

Our website may contain links to third-party websites or services. If you follow these links, those websites will have their own privacy policies and terms.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy information before providing personal details.

13. Children’s Information

Our booking service is intended to be used by adults making holiday reservations. We do not knowingly collect personal information directly from children unless it is necessary for a legitimate booking-related purpose and appropriate safeguards are in place.

Where information about children is provided as part of a booking, we will handle it only where reasonably necessary for managing the reservation and stay.

14. Our ICO Registration

We take our data protection responsibilities seriously and are registered with the Information Commissioner’s Office (ICO), where applicable to our business.

ICO registration number: ZB335159

Our handling of personal information is intended to comply with applicable UK data protection legislation.

15. Contact and Complaints

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Business name: Anglesey Stays

Correspondence name: Louise Geering
Email: louise@angleseystays.co.uk

If you are unhappy with how we have handled your personal information, please contact us first so that we can try to resolve your concerns.

You also have the right to complain to the Information Commissioner’s Office (ICO). You can find further information and contact details on the ICO website.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or legal obligations.

Any updates will be published on this page, together with the revised date at the top of the policy.