1. Confirming Your Booking:
A deposit payment is required to secure your booking. For bookings with an arrival date more than 6 weeks away, a deposit of 20% of the total booking cost is required for all properties. Payment of the deposit constitutes acceptance of our Terms and Conditions.
For cancellations please refer to point 11.
2. Security/Damage Deposit:
In addition to the cost of your stay, a refundable security bond/damage deposit of £100 is required for each booking.
For direct bookings made via our website using a card payment, you authorise the refundable deposit when making your booking.
The £100 deposit will be pre-authorised against the payment card details provided a few days before your arrival. The authorisation will be released following your departure, once our changeover team has inspected the property and confirmed that no damage has occurred during your stay.
For guests who have chosen to pay by bank transfer (and also guests who have booked via an Online Travel Agent), the refundable £100 damage deposit must be paid up front in advance of arrival. This deposit will be refunded by bank transfer following your departure, subject to a satisfactory property inspection and confirmation that no damage has occurred during your stay.
We reserve the right to impose an increased/additional damage deposit at our own discretion.
3. Final Balance Payments
The final balance for your booking is due six weeks before your arrival date.
The agreed outstanding balance amount will be automatically charged to the same payment card used to pay the 20% booking deposit, on or around the due date. For bookings made less than six weeks before arrival, any outstanding balance will be charged to the same payment card shortly after the booking is made.
If you wish to pay the balance using a different payment method (such as an alternative card or by bank transfer) this is no problem, please contact us to advise in good time prior to the due date for balance payment.
If payment is not received by the due date, we will allow a grace period of 48 hours for payment to be made. If payment remains outstanding after this period and we have been unable to make contact with you, we reserve the right to cancel your booking in accordance with our cancellation policy.
If your booking is cancelled in these circumstances, the dates will be made available on our calendar and re-advertised. The booking deposit will be retained, as the six-week period prior to arrival has passed.
4. Check in/out Times
Standard check-in time is from 4pm on your arrival date, and we require guests to vacate the property by 10am on your departure date.
5. Maximum Occupancy and Guest Numbers
The number of guests staying at the property must not exceed the number stated at the time of booking, unless additional guests have been requested and expressly authorised by us in advance. In all circumstances, the maximum occupancy specified in the property details must not be exceeded. Any failure to provide accurate guest numbers, or any instance where the maximum occupancy is found to have been exceeded, will constitute a serious breach of our Terms and Conditions (pt.9). In such circumstances, we reserve the right to cancel the booking with immediate effect, require all guests to vacate the property and retain any payments in accordance with our cancellation policy and applicable law.
6. Care of the Property, Damage, Additional Costs and Recycling
Guests are expected to treat the property with care, keep it reasonably clean and tidy throughout their stay, and leave it in a good and orderly condition upon departure. Guests are responsible for any damage, breakages or missing items caused by them or members of their group during their stay, beyond normal wear and tear.
The cost of repairing or replacing damaged or missing items may be deducted from the security/damage deposit. Additional cleaning charges may also apply if the property is left excessively dirty or messy, or if there is evidence of smoking inside the property. Any additional costs arising from a breach of our House Rules, including maintenance or call-out costs, may also be charged against the security/damage deposit.
Guests are required to follow the recycling and waste disposal instructions provided in the property’s House Rules. This is particularly important for our properties in Wales, where workplace recycling regulations require businesses to separate specified waste materials for recycling. Guests must use the designated bins and follow the recycling arrangements provided at the property.
Where the cost of damage, missing items, additional cleaning, maintenance or other reasonable charges arising from a guest’s actions exceeds the security/damage deposit, we reserve the right to seek payment of the outstanding balance from the lead booker, subject to applicable law. Any charges will reflect the reasonable costs incurred.
7. Unforeseen Circumstances and Cancellation by Anglesey Stays
We reserve the right to cancel a booking if circumstances beyond our reasonable control make it impossible for us to provide the accommodation as agreed. Such circumstances may include, but are not limited to, fire, flooding, serious damage to the property, failure of essential utility services, extreme weather, public health emergencies, war, civil unrest, terrorist activity, industrial disputes, or actions or restrictions imposed by a government or public authority.
In the event that we have to cancel a booking for these reasons, we will notify you as soon as reasonably practicable and provide a full refund of all monies paid directly to Anglesey Stays for the affected accommodation and any additional services booked through us that we are unable to provide.
We will not be responsible for any additional costs or expenses you may incur as a result of the cancellation, such as travel arrangements, transport, alternative accommodation or other associated expenses, except where liability cannot lawfully be excluded or limited.
We will make reasonable efforts to inform affected guests promptly and, where possible, discuss any available alternatives. Nothing in this clause affects your statutory rights.
8. Guest Information and Online Check-In
Guest Information will be sent to the lead booker by email and must be shared with all members of the group. All guests are expected to read and follow the information and instructions provided throughout their stay.
Guests are required to complete our online check-in form, which will be sent by email 10 days before the arrival date. The form should be completed before arrival to help ensure a smooth check-in process.
9. Serious Breaches of Terms and Conditions and House Rules
If any guest commits a serious breach of our Terms and Conditions or House Rules, we reserve the right to terminate the booking with immediate effect.
Serious breaches may include, but are not limited to:
This list is not exhaustive. We also reserve the right to take appropriate action, including terminating a booking and requiring the property to be vacated, if we have reasonable grounds to believe that a serious breach has occurred or is taking place. Where circumstances permit, we may seek clarification from the lead booker before taking action.
No refunds will be due if a booking is terminated because of a serious breach, subject to applicable law and the circumstances of the case. Any additional reasonable costs arising from the breach may also be recoverable.
10. Booking Amendments and Date Changes
Once your booking dates have been confirmed in writing or by email, any changes to those dates must be requested in advance and are subject to our agreement. We cannot guarantee that requested changes will be possible, as this will depend on availability and other circumstances. Any agreed changes may be subject to an administration fee, which will be advised before the changes are made.
11. Cancellation Policy
11.1 Cancellations made more than six weeks in advance of the arrival date
For bookings made directly with Anglesey Stays via our website, cancellations made more than six weeks before the scheduled arrival date will receive a full refund of all booking payments made.
11.2 Cancellations made within the 6 week period leading up to the arrival date
For cancellations made six weeks or less before the scheduled arrival date, all booking payments are non-refundable in the first instance. However, as a goodwill gesture, we will endeavour to re-let the cancelled dates to another guest.
If we successfully re-let all or part of the cancelled dates, we will refund the amount recovered from the replacement booking for those dates, up to the amount you originally paid for the accommodation, less an administration fee of £50.
Please note that, due to the short notice, we cannot guarantee that replacement guests will be found or that the dates will be re-let at the same nightly rate as your original booking. Any refund will therefore depend on whether the dates can be re-let and the amount recovered.
If we are unable to re-let any of the cancelled dates, no refund of the accommodation payments will be due. (Any separate security/damage bond, if paid, will be refunded separately).
11.3 Scope of this policy
This cancellation policy applies to bookings made directly with Anglesey Stays via our own website only. Any refunds or deductions will be handled in accordance with applicable law.
12. Holiday Insurance
We strongly recommend that all guests take out suitable holiday insurance to cover potential cancellation, curtailment of their stay and any other unforeseen circumstances that may affect their booking.
You may wish to check whether holiday insurance is already included as a benefit of your bank account or an existing insurance policy.
13. Dogs and Pet Policy
Each property can accommodate a maximum of four house-trained dogs. The first two dogs stay free of charge, with an additional fee of £15 per dog for the third and fourth dogs. All dogs must be added to the booking form, and only the number of dogs disclosed may be brought to the property.
Dog breeds that are prohibited by law in England and Wales are not permitted at our properties.
We recognise that assistance dogs may be essential to guests with disabilities – if you have an assistance dog in your group in addition to the standard four-dog limit please contact us prior to booking so that we can discuss the suitability of the property (for example, available space) and safety of the property.
Guests must not allow dogs into carpeted bedrooms, or on/in beds. Dogs must not be left unattended at the property as the unfamiliar surroundings can cause distress, damage or disturbance. Guests must thoroughly check outdoor areas and remove all dog waste before departure.
Guests are responsible for any damage, excessive mess or additional cleaning caused by their dogs. Reasonable additional cleaning, waste removal or repair costs may be charged in accordance with our security/damage deposit and additional charges policy.
14. Access for Repairs and Emergencies
Guests must allow access to the property at reasonable times, where necessary, for repairs, maintenance or emergency works. In an emergency, access may be required without prior notice where reasonably necessary to protect the safety of guests or the property.
Guests must notify Anglesey Stays as soon as possible if any damage, faults, maintenance issues or other problems arise during their stay, so that appropriate action can be taken.
15. No Smoking or Vaping Indoors
All our properties are strictly non-smoking and non-vaping indoors. Guests who wish to smoke must do so outside the property and dispose of cigarette ends responsibly in the bins provided. Cigarette ends must not be discarded on the ground or in the garden.
Evidence of smoking inside the property, including lingering odours may result in additional cleaning or deodorising charges. Any such significant costs incurred may be deducted from the security/damage deposit, in accordance with our damage and additional charges policy.
Where we have reasonable grounds to suspect that smoking has taken place inside the property, we reserve the right to arrange an inspection where necessary, subject to appropriate notice.
16. Internet Access
Unlimited internet access is provided free of charge at our properties. We make every reasonable effort to ensure the service is available and operating reliably throughout your stay. However, we cannot guarantee uninterrupted service or a specific connection speed, and we are not responsible for temporary interruptions, disconnections or reductions in service quality caused by circumstances beyond our reasonable control, including internet provider maintenance, external line damage or network outages.
Guests should contact us if they experience any internet issues during their stay so that we can investigate and, where possible, assist in resolving the problem.
17. Infants and Baby Equipment
In addition to the property’s maximum permitted occupancy, we can accommodate one infant aged 0–2 years per property.
Each property is equipped with one travel cot and one high chair. Travel cots can be set up before arrival upon request. In line with safe sleep guidance, we do not provide bedding or linen for travel cots, so parents and carers should bring their own suitable items in accordance with current safe sleep recommendations.
Ty Efail Cottage also provides a baby bath and a baby bouncer chair.
All baby equipment must be used in accordance with the manufacturer’s instructions and under appropriate adult supervision. The responsible parent or carer must check the suitability and condition of the equipment before use and ensure it is used safely and appropriately for the child’s age and stage of development.
18. Lost Property and Items Left Behind
Anglesey Stays cannot accept responsibility for personal belongings left behind at our properties. However, we will make reasonable efforts to locate and recover any items reported as missing after your departure.
Where items are found, we will contact you where possible to arrange their return. Any postage, packaging or courier costs must be covered by the guest in advance before the items are sent.
Personal belongings left behind will be retained for 14 days from the date they are discovered or reported to us, where reasonably practicable. After this period, unclaimed items may be disposed of or donated, where appropriate, subject to any applicable legal obligations.
19. Property Keys and Access
The lead guest is responsible for the set of keys throughout the duration of stay. Any costs incurred as a result of lost, damaged or unreturned keys, or keys not being returned to the designated key safe as instructed, will be charged to the guest. These costs may include replacement keys, locksmith call-out fees or other necessary expenses incurred to restore access to or secure the property.
We strongly recommend that keys are returned to the designated key safe whenever they are not in use, in accordance with the instructions provided. Guests should ensure that the keys are securely returned to the key safe upon departure.
20. Neighbours, Noise and Anti-Social Behaviour
We strive to maintain positive relationships with our neighbours and ask all guests to respect their right to peace and quiet throughout their stay.
Noise must be kept to a reasonable minimum, particularly when using outdoor areas during the evening and at night. Excessively loud music, disruptive behaviour and fireworks are strictly prohibited at all our properties.
If we receive a noise complaint from a neighbour or have reason to believe that guests are causing an unreasonable disturbance, we reserve the right to investigate and take appropriate action in accordance with Clause 9 of our Terms and Conditions, which may include termination of the booking in cases of serious breaches.
21. Government Restrictions on Travel due to Public Health Emergencies (e.g. pandemics, epidemics)
If government-imposed restrictions or legally binding measures prevent guests from travelling to or staying at the property on their booked dates, we will provide a full refund of all monies paid directly to Anglesey Stays for the affected booking.
This may include circumstances such as a government-imposed lockdown, travel restrictions or other public health measures, such as was implemented during the COVID-19 pandemic. This applies whether the restrictions affect the property location or the guest’s place of residence, provided they prevent the booked stay from going ahead.
If guests are unable to travel due to personal circumstances, such as illness, a positive test result, a requirement to self-isolate or other individual circumstances, but travel is not prevented by government restrictions, our standard cancellation policy will apply.
We strongly recommend that guests take out suitable travel insurance as soon as their booking deposit has been paid, to cover potential cancellations, illness and other unforeseen circumstances.
This clause does not automatically apply to every epidemic, pandemic or public health emergency. Each situation will be considered in light of the restrictions in force, our other Terms and Conditions and applicable law.
